Shipping policy

Shipping Policy

At Gulzad, we aim to provide our customers with the best shopping experience possible, including clear and transparent information about our shipping process. Please take a moment to review our shipping policy to understand how your order will be handled.

Order Processing

  1. Processing Time:

    • All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and holidays).
    • Orders placed after 5 PM or on weekends/public holidays will be processed the next business day.

  2. Order Confirmation:

    • After your order is placed, you will receive an email confirmation with your order details.
    • If you do not receive a confirmation email, please check your spam/junk folder or contact us at gulzaadbiotics@gmail.com

Shipping Methods & Delivery Times

We offer reliable shipping services to ensure your products arrive on time. Delivery times may vary depending on your location and the shipping method selected.

  1. Domestic Shipping (Within Pakistan):

    • Standard Shipping: 3-5 business days.
    • Express Shipping: 1-3 business days.
    • Remote areas may require additional time for delivery.

  2. International Shipping:

    • Delivery times vary depending on the destination country, typically ranging from 7-21 business days.
    • Please note that international shipping may be subject to customs clearance, which can cause delays beyond our control.

Shipping Rates

  1. Domestic Rates:

    • Orders over PKR 5,000: Free Standard Shipping.
    • Orders under PKR 5,000: Shipping charges will be calculated at checkout.

  2. International Rates:

    • Shipping charges will vary based on the weight, dimensions of the package, and the destination country. The final shipping cost will be displayed at checkout.

Customs, Duties, and Taxes

  • For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
  • Gulzad is not liable for any delays caused by customs processes or other unforeseen circumstances.

Order Tracking

  1. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your shipment.
  2. For domestic orders, tracking updates are usually available within 24-48 hours of dispatch.
  3. International tracking may vary depending on the shipping carrier.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, refusal to accept the package, or failure to pick it up from the delivery service, the following will apply:

  • The customer will be responsible for the re-shipping charges.
  • Refunds for undeliverable packages will exclude shipping fees.

Shipping Delays

While we strive to deliver your orders on time, unforeseen delays may occur due to:

  • High order volumes during holidays or sales.
  • Weather-related disruptions or natural disasters.
  • Carrier-related issues or strikes.

If your shipment is delayed beyond the expected delivery window, please contact our customer support team at gulzaadbiotics@gmail.com for assistance.

Lost or Damaged Packages

  1. Lost Packages: If your package is lost during transit, we will work with the shipping carrier to resolve the issue. Please contact us within 7 days of the expected delivery date to initiate a claim.
  2. Damaged Packages: If your package arrives damaged, please notify us immediately with photos of the damaged items and packaging. We will assess the situation and arrange for a replacement or refund as necessary.

Contact Us

If you have any questions or concerns about our shipping policy, feel free to reach out to us:

  • Email: gulzaadbiotics@gmail.com
  • Phone: 03134347414